Cookie and Tracking Technologies
What are cookies and how do we use them?
This policy is split into four sections:
- What are cookies and tracking technologies?
- The cookies and tracking technologies we use now and how to delete them
- Our classification of cookies
- Our main technology partners
What are cookies and tracking technologies?
Where we talk about cookies on our websites, we mean cookies and web beacons (tracking pixels).
What is a cookie?
A list of all the cookies that we, our advertising network and technology partners use can be found in our cookie list outlined below.
What is a Flash cookie?
This is a type of cookie which is collected via Adobe Flash media player – a piece of software which you probably have on your computer to help you watch online videos and listen to podcasts. We do not use Flash cookies at the moment.
Have a look at Adobe’s website if you want to control Flash cookies on your computer. If you use the Firefox browser you can also get an add-on to detect and delete Flash cookies.
What is a web beacon?
Web beacons are usually tiny transparent images that help website owners track the activity of users on certain web pages. They can also send the website owner (for example, us or our technology partners) information in cookies such as whether an email with a web beacon in it has been opened. We use web beacons together with cookies to help us understand how you interact with our websites and the emails we send you; to help us improve your browsing experience; to ensure that content is relevant to you; and to better manage our website and email content.
The cookies and tracking technologies we use now and how to delete them
When you access our websites you will receive a message advising you that we have placed some cookies on your computer. This was necessary in order to display the website page to you. If you continue to use our websites, further cookies will be placed on your computer to maximise your experience on our websites and to help us understand how we can improve them.
If you don’t want us to place cookies on your computer then there are a number of ways you can opt out – setting your browser either to reject all cookies, to only allow “trusted” sites to set them, to accept only those cookies from those websites which you are currently on.
The cookies on our site are broken down into three categories – Essential, Advertising and Analytics and Customisation. Essential cookies are needed for our site to function, and can therefore not be turned off. All other cookies can be turned off, if desired. Please remember – if you do delete all your cookies, some features of our websites, such as remembering your login details, will not work and your experience on our websites may be affected.
We like the website www.aboutcookies.org which is run by the law firm Pinsent Masons. Not only does it have the recipe for ‘the world’s finest cookies’, it also gives you detailed step by step guidance on how to control and delete cookies depending on your browser type. You can then adjust your browser settings to your preferred level of protection.
We have also included links to the privacy and cookie policies of our technology partners in our our cookie list so that you can control the cookies they place more easily.
Our classification of cookies
We have reviewed all the cookies we use and have divided them into three categories:
- Strictly necessary (essential)
- Analytics, customisation, and tracking
Strictly necessary (essential)
These cookies are essential to enable you to move around the websites and use its features, such as accessing secure areas of the websites. Without these cookies, our websites won’t work properly.
Advertising, customisation, and tracking
Our Analytics cookies collect information about how you use our websites and help us improve how our website work. For instance, this could be the pages you visit most often and the error messages from those pages.
Additionally we have customisation cookies that allow us to remember the choices you make and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of our web pages that you can customise.
They may also be used to provide services you have requested such as watching a video.
Our main technology partners
We work with the following companies in maintaining and improving our website, getting a better understanding of visitor and customer profiles and ultimately delivering a better experience. A brief description of what they do is found below. If you have any more questions, please do contact us and we’ll be happy to help.
In addition, we use Google’s remarketing technology to advertise online via their Adwords search and Doubleclick platforms. In doing so, Google will place or read a unique ad-serving cookie on your computer and will use non-personal information about your browser and your activity on our sites to serve ads on their content and search advertising networks. For for more information about remarketing or to opt-out of the Google/Doubleclick remarketing cookies please click here.
We also use Google Tag Manager which is a tool that enables us to effectively add, update and manage marketing, tracking and analytics tags across our site. For more information please visit Google Tag Manager.
We work with Bing Ads to market our products and services. We record any completed transactions which have been referred by Bing Ads using cookies. Any information that is gathered by Bing Ads will remain anonymous and cannot be used to identify you.
We use Infusionsoft to power our online storefront and for our email marketing.
We use MailChimp for our email marketing.
Our cookie list
The aim of this cookie list is to help you recognize the cookies placed on your browser when you visit our websites or see advertisements for us elsewhere.
We have tried to cover all the cookies which we, or our technology partners, use but please bear in mind that sometimes there may be a short delay in updating this list. If you do notice a discrepancy, or think a cookie is missing, please let us know by emailing: firstname.lastname@example.org.
Our strictly necessary (essential) cookies
- wp-settings for session cookies wordpress
- _drip_client for session cookie wordpress
Our advertising, customization, and tracking cookies
- _ga, _gaid for Google Analytics – We use Google Analytics to help measure how users interact with our websites. https://policies.google.com/privacy
- Facebook Custom Audiences – We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. https://www.facebook.com/policy.php